Support Engineer

This role focuses on providing technical support and troubleshooting assistance to clients and internal teams. The Support Engineer will be responsible for resolving technical issues, escalating complex problems, and ensuring client satisfaction.

Key Responsibilities:

Provide technical support to clients via various channels (e.g., email, phone, chat).
Troubleshoot and resolve technical issues related to software and hardware.
Escalate complex issues to senior engineers or development teams.
Document support interactions and resolutions.
Contribute to the development of knowledge base articles and training materials.
Collaborate with cross-functional teams to ensure seamless service delivery.

Requirements/Qualifications:

Bachelor's degree in Computer Science or a related field.
1 to 3 years of experience in a technical support role.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with common operating systems and software applications.

About the Company:

Tredence is a technology consulting and solutions provider focused on data science and analytics. They help businesses leverage data to drive innovation and achieve their strategic goals within various industries.