ServiceNow ITOM Specialist

This role focuses on implementing, configuring, and maintaining ServiceNow's IT Operations Management (ITOM) suite. The specialist will be responsible for ensuring the smooth operation of IT services and infrastructure through automation, monitoring, and proactive problem resolution.

Key Responsibilities:

Configure and customize ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and Operational Intelligence.
Develop and maintain automated workflows and integrations to streamline IT processes.
Monitor system performance and identify areas for improvement.
Troubleshoot and resolve ITOM-related issues.
Collaborate with cross-functional teams to ensure alignment with business needs.
Participate in the design and implementation of new ITOM solutions.
Document ITOM configurations and procedures.

Requirements/Qualifications:

Proven experience with ServiceNow ITOM modules.
Strong understanding of ITIL principles and best practices.
Experience with scripting languages (e.g., JavaScript) and ServiceNow APIs.
Excellent problem-solving and analytical skills.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Experience with IT infrastructure monitoring tools.

About the Company:

Teksills India Private Limited provides technology solutions and services to businesses across various sectors. They focus on helping organizations leverage technology to improve efficiency and achieve their strategic goals.