Senior Manager - Merchant Operations (Pre-Live)

This role focuses on ensuring the smooth and efficient onboarding and pre-launch processes for new merchants within the payment ecosystem. The Senior Manager will oversee critical operational aspects, working closely with various teams to guarantee a seamless experience for merchants and maintain high-quality standards.

Key Responsibilities:

Manage and optimize the pre-live merchant onboarding process.
Identify and resolve operational bottlenecks and inefficiencies.
Collaborate with technology, product, and compliance teams to improve processes.
Develop and implement operational procedures and best practices.
Monitor key performance indicators (KPIs) and report on operational performance.
Ensure adherence to regulatory requirements and internal policies.
Lead and mentor a team of operational specialists.

Requirements/Qualifications:

Significant experience in merchant operations, preferably within the payments industry.
Strong understanding of payment processing workflows.
Excellent analytical and problem-solving skills.
Proven ability to manage and motivate teams.
Excellent communication and interpersonal skills.
Experience with process improvement methodologies.
Ability to work effectively in a fast-paced environment.

About the Company:

Paytm Payments Services Limited is a leading provider of digital payment solutions. The company focuses on enabling seamless and secure transactions for businesses and consumers alike, contributing to the growth of the digital economy.