Sr. Technical Service Desk Analyst Level 2

This role provides technical support and assistance to users experiencing issues with hardware, software, and network systems. The successful candidate will be responsible for diagnosing and resolving technical problems, escalating complex issues to higher-level support teams, and ensuring a positive user experience.

Key Responsibilities:

Provide first-level technical support to end-users via phone, email, and remote access.
Diagnose and resolve hardware and software issues.
Escalate complex issues to appropriate support teams.
Document all support interactions and resolutions.
Follow established procedures and service level agreements.
Contribute to the knowledge base by documenting solutions and troubleshooting steps.
Assist with the installation and configuration of hardware and software.

Requirements/Qualifications:

2 to 5 years of experience in a technical support role.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with Windows operating systems and Microsoft Office Suite.
Familiarity with networking concepts and protocols.
Ability to prioritize and manage multiple tasks.

About the Company:

Unisys is a global provider of technology solutions and services. The company focuses on helping clients in various industries transform their operations and achieve their business goals through innovative technology solutions.