CSR

This role involves providing customer service and support to ensure client satisfaction. The ideal candidate will be a proactive and empathetic individual with excellent communication skills and a dedication to resolving customer issues effectively.

Key Responsibilities

Responding to customer inquiries via phone, email, and chat.
Troubleshooting and resolving customer complaints.
Providing information about products and services.
Processing orders and returns.
Maintaining accurate customer records.
Escalating complex issues to appropriate departments.

Requirements/Qualifications

0-2 years of experience in customer service.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications.
High school diploma or equivalent.

About the Company Shree Consultancy is a professional services firm dedicated to connecting talented individuals with rewarding career opportunities. We specialize in assisting organizations across various sectors in finding and securing top-tier talent.