International Voice Process

This role involves providing customer support and handling inquiries through voice communication channels for an international client base. The position requires excellent communication skills, problem-solving abilities, and a customer-centric approach to ensure a positive experience for every interaction.

Key Responsibilities:

Handling inbound and outbound calls to address customer inquiries and resolve issues.
Providing accurate information and guidance to customers regarding products and services.
Documenting customer interactions and resolutions in a clear and concise manner.
Escalating complex issues to appropriate teams for further investigation.
Maintaining a high level of professionalism and empathy in all customer interactions.

Requirements/Qualifications:

1 to 5 years of experience in a voice-based customer service role.
Excellent verbal communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Proficiency in using computer systems and customer relationship management (CRM) software.

About the Company: Tech Mahindra is a global technology company that provides innovative solutions and services to businesses across various industries. They focus on helping clients transform and thrive in a rapidly evolving digital landscape.