BMC Remedy ITSM Developer

This role focuses on developing and maintaining IT Service Management (ITSM) solutions using BMC Remedy. The developer will be responsible for designing, implementing, and testing enhancements to the existing ITSM platform, ensuring alignment with business requirements and best practices. The ideal candidate will have a strong understanding of ITSM processes and experience with BMC Remedy development.

Key Responsibilities:

Design, develop, and implement BMC Remedy workflows, forms, and business rules.
Troubleshoot and resolve issues related to the ITSM platform.
Participate in the testing and deployment of new ITSM features.
Collaborate with stakeholders to gather requirements and ensure solutions meet their needs.
Maintain and update technical documentation.

Requirements/Qualifications:

Experience with BMC Remedy development and administration.
Strong understanding of ITSM principles and processes (e.g., ITIL).
Proficiency in scripting languages (e.g., JavaScript, VBScript).
Experience with Remedy AR System.
Excellent problem-solving and analytical skills.
Ability to work independently and as part of a team.

About the Company: Zensar is a global technology services company focused on helping businesses transform and thrive in the digital age. They provide a range of solutions and services to clients across various industries, enabling them to achieve their business objectives.