BPO Call Center Day Shift Customer Care Executive

This role is focused on providing exceptional customer service within a dynamic business process outsourcing environment. The Customer Care Executive will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

Responding to customer inquiries via phone and other channels.
Troubleshooting and resolving customer issues efficiently.
Providing accurate information and guidance to customers.
Maintaining detailed records of customer interactions.
Escalating complex issues to appropriate teams.
Adhering to company policies and procedures.

Requirements/Qualifications

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work effectively in a team environment.
Customer service oriented with a positive attitude.
Basic computer literacy.
0 to 4 years of experience in a similar role is preferred.

About the Company

Credicus Business Services is a provider of business process outsourcing solutions. They assist organizations across various sectors in streamlining operations and enhancing customer engagement.