Telecaller Counselor

This role involves engaging with potential customers to provide information about products and services, address inquiries, and guide them through the sales process. The ideal candidate will possess excellent communication skills, a customer-focused approach, and the ability to effectively represent the company's brand.

Key Responsibilities:

Answering inbound calls and responding to customer inquiries.
Providing product and service information to potential customers.
Identifying customer needs and recommending appropriate solutions.
Following up with leads and nurturing relationships.
Maintaining accurate records of customer interactions.
Achieving sales targets and contributing to team goals.

Requirements/Qualifications:

Excellent verbal communication and interpersonal skills.
Ability to actively listen and understand customer needs.
Strong customer service orientation.
Basic computer literacy and proficiency in using CRM systems.
Ability to work independently and as part of a team.
Experience in a telecalling or customer service role is a plus.

About the Company: Paratus Systems is a technology-driven organization focused on providing innovative solutions within the business process outsourcing sector. They help businesses improve efficiency and customer engagement through tailored services.