Executive - Loyalty

This role focuses on managing and enhancing customer loyalty programs within a retail environment. The Executive will be responsible for driving customer engagement, maximizing loyalty program participation, and ensuring a positive customer experience.

Key Responsibilities

Develop and implement loyalty program strategies to increase customer retention.
Manage and analyze loyalty program data to identify trends and opportunities.
Collaborate with marketing and sales teams to promote loyalty programs.
Provide excellent customer service to loyalty program members.
Monitor and evaluate the effectiveness of loyalty programs, making adjustments as needed.
Train and support staff on loyalty program procedures.

Requirements/Qualifications

Proven experience in customer loyalty programs or related fields.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Experience with CRM systems is a plus.

About the Company Inorbit Mall is a leading retail destination offering a diverse range of shopping, dining, and entertainment experiences. The company strives to create vibrant and engaging spaces for customers and retailers alike.