Billing Operations L2 Support

This role focuses on providing second-level support for billing operations, ensuring accurate and efficient processing of invoices and resolving complex billing inquiries. The ideal candidate will possess strong analytical skills and a keen eye for detail, contributing to a seamless billing experience for customers.

Key Responsibilities:

Investigate and resolve escalated billing issues.
Analyze billing data to identify trends and discrepancies.
Collaborate with other teams to ensure accurate billing processes.
Provide training and support to first-level support staff.
Maintain documentation of billing procedures and resolutions.
Ensure compliance with billing regulations and policies.

Requirements/Qualifications:

Experience in billing operations or a related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in relevant software and systems.
Experience with billing software is a plus.

About the Company: VOIS is a technology-driven organization focused on delivering innovative solutions within the communications sector. They strive to provide exceptional services and support to their clients.