IT Support Engineer

This role focuses on providing technical support and resolving IT issues for users. The IT Support Engineer will be responsible for troubleshooting hardware, software, and network problems, ensuring a smooth and efficient computing environment for all users.

Key Responsibilities:

Provide first and second-level technical support to end-users.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Manage user accounts and permissions.
Document support requests and resolutions.
Escalate complex issues to senior IT staff.
Contribute to the development and maintenance of IT documentation.

Requirements/Qualifications:

4 to 8 years of experience in IT support.
Strong troubleshooting skills.
Excellent communication and interpersonal skills.
Knowledge of Windows and macOS operating systems.
Familiarity with networking concepts.
Experience with help desk ticketing systems.
Ability to work independently and as part of a team.

About the Company:

Teksills is a technology-focused organization dedicated to providing innovative solutions and services. They specialize in helping businesses leverage technology to achieve their goals and improve operational efficiency.