(Fluent English) Customer Success Specialist (Brazil)

We are looking for an enthusiastic and results-oriented **Customer Success Specialist** for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite. Excited? Let’s see what it takes ## What you will do: * Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.); * Own and drive client renewals and contract extensions across your portfolio; * Identify and execute upsell and cross-sell opportunities to expand account value; * Take responsibility for retention metrics and proactively mitigate churn risks; * Maintain and manage revenue forecasts for your portfolio; * Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality; * Develop and conduct comprehensive client trainings to ensure high user adoption; * Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success; * Act as a commercial owner of assigned accounts, driving growth and long-term value; * Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs. ## What you need to succeed in this role: * 1-2+ years of experience in a similar Customer Success, Implementation, or Account Management position; * Proven experience owning or contributing to client renewals and retention; * Hands-on experience with upselling / cross-selling within existing accounts; * Ability to forecast revenue and manage a portfolio from a commercial perspective * Proven experience of setting up a complex B2B product with functional logic (e.g., Odoo, SAP, Microsoft Dynamics, or similar large-scale ERP/CRM/SaaS products); * Customer-oriented and responsible attitude; * Fluent English both written and spoken; * Excellent presentation and account management skills. ## Benefits and Perks: * Fixed schedule: Monday–Friday, from 9am to 6pm GMT-5; * Opportunity to work fully remotely; * Inclusive international environment; * Compensation in USD; * Responsive management interested in your growth and long-lasting cooperation.