Solutions Operations Coordinator

This role supports the operational efficiency of solutions delivery, ensuring smooth processes and excellent client service. The Solutions Operations Coordinator will be responsible for coordinating activities, managing documentation, and assisting with various operational tasks to maintain high-quality service delivery.

Key Responsibilities:

Coordinate and track operational tasks and projects.
Maintain and update operational documentation and procedures.
Assist in the resolution of operational issues and escalations.
Support the implementation of process improvements.
Collaborate with cross-functional teams to ensure seamless operations.
Provide administrative support to the solutions team.

Requirements/Qualifications:

3 to 6 years of experience in a related operational role.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office Suite.
Ability to work independently and as part of a team.
Detail-oriented with a focus on accuracy.

About the Company: Wiley is a global leader in education and publishing, providing content and services to learners, researchers, and professionals. The company focuses on enabling success for individuals and organizations through innovative learning solutions and trusted knowledge resources.