Lead Support

This role involves providing leadership and technical expertise in a support environment, ensuring efficient resolution of issues and maintaining high levels of customer satisfaction. The Lead Support professional will be responsible for guiding a team, troubleshooting complex problems, and collaborating with various departments to improve support processes.

Key Responsibilities:

Provide technical leadership and guidance to the support team.
Troubleshoot and resolve complex technical issues.
Monitor support queues and ensure timely resolution of tickets.
Develop and maintain support documentation.
Collaborate with development and engineering teams to address root causes of issues.
Identify opportunities to improve support processes and efficiency.
Train and mentor junior support team members.

Requirements/Qualifications:

Significant experience in a support role.
Strong technical troubleshooting skills.
Excellent communication and interpersonal skills.
Ability to lead and motivate a team.
Experience with relevant software and technologies.
Proven ability to manage multiple priorities and meet deadlines.

About the Company:

Majesco is a technology company focused on providing innovative solutions to businesses. They specialize in delivering software and services across various industries, helping organizations optimize their operations and achieve their goals.