Senior Customer Care Executive

This role is focused on providing exceptional customer service and support, ensuring client satisfaction and building strong relationships. The Senior Customer Care Executive will be a key point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities to enhance their experience.

Key Responsibilities:

Handle customer inquiries and complaints via phone, email, and other channels.
Provide accurate and timely information to customers regarding products and services.
Resolve customer issues efficiently and effectively, escalating when necessary.
Maintain detailed records of customer interactions and transactions.
Identify and escalate potential service improvements.
Collaborate with other departments to ensure customer satisfaction.
Process orders and returns accurately.

Requirements/Qualifications:

5 to 10 years of experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in Hindi and Bengali.
Experience with customer relationship management (CRM) software.
Strong organizational skills and attention to detail.

About the Company:

Punarjan Ayurveda is dedicated to providing traditional Ayurvedic healthcare solutions. The company focuses on natural remedies and holistic wellness practices to promote health and well-being.