Customer Service Executive - Secured Business Loans Micro

This role focuses on providing exceptional customer service and support related to secured business loans, specifically within the micro-loan segment. The ideal candidate will be adept at handling customer inquiries, resolving issues, and ensuring a positive customer experience while adhering to company policies and regulatory guidelines.

Key Responsibilities:

Handle customer inquiries and resolve issues related to secured business loans.
Provide accurate information and guidance to customers regarding loan products and services.
Process loan applications and documentation with precision.
Maintain customer records and ensure data integrity.
Follow up with customers to ensure satisfaction and address any outstanding concerns.
Adhere to compliance and regulatory requirements.

Requirements/Qualifications:

2 to 7 years of experience in customer service or a related field.
Strong communication and interpersonal skills.
Ability to handle customer interactions with empathy and professionalism.
Excellent problem-solving and analytical abilities.
Proficiency in using computer systems and software applications.
Knowledge of financial products and services is a plus.

About the Company:

Tata Capital Ltd. is a financial services provider focused on delivering tailored solutions to individuals and businesses. They offer a range of products and services designed to meet diverse financial needs within the lending and investment space.