Technical Support Executive

This role offers an exciting opportunity to provide technical assistance and support to customers, ensuring their satisfaction and resolving issues efficiently. The ideal candidate will possess excellent communication skills, a strong technical aptitude, and a customer-focused approach.

Key Responsibilities:

Provide technical support to customers via phone, email, and chat.
Troubleshoot and resolve technical issues related to software and hardware.
Document customer interactions and resolutions accurately.
Escalate complex issues to higher-level support teams.
Contribute to the development of knowledge base articles and FAQs.

Requirements/Qualifications:

0-5 years of experience in a technical support role.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with common operating systems and software applications.

About the Company: Talent Acquaintance is a recruitment firm dedicated to connecting talented individuals with leading organizations. They specialize in providing staffing solutions across various industries, helping companies build strong teams and achieve their business goals.