Senior Card Disputes Management Leader

This role requires a seasoned leader to oversee and enhance card disputes management processes. The successful candidate will be responsible for ensuring efficient resolution of disputes, minimizing financial losses, and maintaining a high level of customer satisfaction. This position demands a strategic thinker with strong analytical and problem-solving skills, capable of leading a team and collaborating effectively with various stakeholders.

Key Responsibilities:

Lead and manage a team of card disputes specialists.
Develop and implement strategies to minimize card disputes and associated losses.
Analyze dispute trends and identify root causes.
Ensure compliance with relevant regulations and industry best practices.
Collaborate with internal stakeholders (e.g., fraud prevention, customer service, legal) to resolve disputes effectively.
Develop and maintain comprehensive documentation and training materials.
Monitor key performance indicators (KPIs) and report on performance.
Drive process improvements and automation initiatives.

Requirements/Qualifications:

15-24 years of experience in card disputes management or a related field.
Proven leadership experience with a track record of success.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Deep understanding of card payment processing and dispute resolution processes.
Experience with fraud prevention techniques.
Ability to work independently and as part of a team.
Strong attention to detail and accuracy.

About the Company:

Tata Consultancy Services is a global professional services company specializing in technology and information services. They help organizations transform and grow through innovative solutions and services across various industries.