Area Manager - Retail Collections

This role involves managing and leading a team of collection professionals within a retail environment. The Area Manager is responsible for ensuring the efficient and effective recovery of outstanding debts while maintaining a high level of customer service and adherence to regulatory guidelines.

Key Responsibilities:

Leading and motivating a team of collection specialists.
Monitoring and analyzing collection performance metrics.
Ensuring compliance with all applicable laws and regulations.
Developing and implementing collection strategies to maximize recovery rates.
Managing escalated customer accounts and resolving complex issues.
Training and coaching team members on best practices.
Maintaining accurate records and documentation.

Requirements/Qualifications:

Experience in retail collections or a related field.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and identify trends.
Proficiency in Microsoft Office Suite.
Experience with collection software and systems.
Ability to work independently and as part of a team.

About the Company: Tata Capital Ltd. is a financial services company providing a range of solutions to individuals and businesses. They are focused on delivering innovative and customer-centric financial products and services.