Service Engineer - After Sales Service

This role focuses on providing exceptional after-sales service and technical support to ensure customer satisfaction and product reliability. The Service Engineer will be responsible for diagnosing, troubleshooting, and resolving technical issues related to our products, ensuring optimal performance and longevity.

Key Responsibilities

Diagnose and repair product malfunctions.
Provide technical support to customers.
Perform preventative maintenance and inspections.
Document service activities and findings.
Collaborate with engineering and product teams to improve product design and reliability.
Ensure adherence to safety protocols and quality standards.

Requirements/Qualifications

Experience in service engineering or a related field.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with relevant tools and equipment.
Commitment to providing exceptional customer service.

About the Company

New Imperial Associates Exim is a company dedicated to providing high-quality products and services within the engineering sector. We strive to deliver innovative solutions and build lasting relationships with our clients.