Collection Executive

This role focuses on managing and recovering outstanding debts while maintaining positive customer relationships. The Collection Executive will be responsible for contacting debtors, negotiating payment plans, and ensuring timely resolution of overdue accounts.

Key Responsibilities:

Contacting debtors via phone, email, and other channels to discuss outstanding balances.
Negotiating payment arrangements and settlements to resolve overdue accounts.
Maintaining accurate records of all collection activities and communications.
Following up on payment promises and ensuring timely receipt of funds.
Escalating complex or persistent cases to senior collection staff.
Adhering to all relevant legal and regulatory requirements related to debt collection.

Requirements/Qualifications:

Proven experience in a collections or customer service role.
Excellent communication and negotiation skills.
Strong organizational and time management abilities.
Ability to work independently and as part of a team.
Proficiency in using computer systems and software applications.
A proactive and results-oriented approach.

About the Company:

Avanse Financial Services is a leading provider of financial solutions focused on education and vocational training. They aim to empower individuals and institutions by facilitating access to funding and resources.