L2 Technical Support Engineer

This role involves providing advanced technical support and troubleshooting for a range of systems and applications. The ideal candidate will possess strong problem-solving skills and a dedication to ensuring client satisfaction through efficient and effective support.

Key Responsibilities:

Diagnose and resolve complex technical issues related to Linux, Windows, hosting, and VoIP systems.
Provide timely and accurate support to end-users and internal teams.
Escalate unresolved issues to higher-level support tiers as needed.
Document support activities and resolutions in a clear and concise manner.
Contribute to the development and maintenance of knowledge base articles.
Monitor system performance and identify potential areas for improvement.

Requirements/Qualifications:

3 to 5 years of experience in a technical support role.
Strong understanding of Linux and Windows operating systems.
Experience with hosting environments and VoIP technologies.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.

About the Company: Broadway Infotech is a technology solutions provider focused on delivering innovative services to businesses. They specialize in assisting organizations with their technology needs and driving operational efficiency.