IT Operations Management - ServiceNow

This role focuses on managing and optimizing IT operations using ServiceNow, ensuring efficient and reliable service delivery. The ideal candidate will have a strong background in IT operations, a deep understanding of ServiceNow principles, and experience in leading and coordinating teams to achieve operational excellence.

Key Responsibilities:

Manage and maintain ServiceNow platform for IT operations.
Oversee incident, problem, and change management processes within ServiceNow.
Collaborate with cross-functional teams to implement and improve IT service management (ITSM) practices.
Monitor system performance and identify areas for optimization.
Develop and maintain documentation related to ServiceNow configurations and processes.
Provide training and support to ServiceNow users.

Requirements/Qualifications:

Significant experience in IT operations and service management.
Proven expertise in ServiceNow administration and configuration.
Strong understanding of ITIL framework and best practices.
Excellent communication, interpersonal, and leadership skills.
Ability to troubleshoot complex technical issues.
Experience with scripting and automation.

About the Company: Cerebra is a technology-driven organization focused on delivering innovative solutions to businesses across various sectors. They specialize in leveraging technology to enhance operational efficiency and drive digital transformation.