Junior Customer Service Executive

This role offers an exciting opportunity to join a dynamic team and contribute to providing exceptional customer support. The Junior Customer Service Executive will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

Responding to customer inquiries via phone, email, and chat.
Troubleshooting and resolving customer issues efficiently.
Providing accurate information about products and services.
Escalating complex issues to appropriate teams.
Maintaining customer records and updating information.
Ensuring adherence to quality standards and service level agreements.

Requirements/Qualifications:

Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work effectively in a team environment.
Customer service experience preferred.
Proficiency in computer applications.
Ability to handle multiple tasks simultaneously.

About the Company: Tata Communications is a global leader in connectivity solutions, enabling businesses to transform and thrive in the digital age. They provide a wide range of communication and collaboration services to organizations worldwide.