International Non-Voice Process

This role offers an exciting opportunity to join a dynamic team providing exceptional customer service through non-voice channels. You will be responsible for handling customer inquiries and resolving issues efficiently and effectively, ensuring a positive customer experience.

Key Responsibilities:

Responding to customer inquiries via email and chat.
Troubleshooting and resolving customer issues.
Providing accurate information and guidance to customers.
Maintaining a high level of customer satisfaction.
Escalating complex issues to appropriate teams.

Requirements/Qualifications:

Excellent written communication skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Customer-focused attitude.
Proficiency in using computer systems and software.

About the Company: IntouchCX is a global provider of customer experience solutions. They help businesses connect with their customers and deliver exceptional service across various channels.