Sr Manager Service Delivery Management

This role focuses on ensuring the consistent and high-quality delivery of services to clients. The Service Delivery Manager will be responsible for overseeing service operations, managing client relationships, and driving continuous improvement initiatives to optimize service performance and customer satisfaction.

Key Responsibilities:

Manage and oversee the day-to-day operations of service delivery teams.
Act as the primary point of contact for client escalations and ensure timely resolution.
Monitor service performance metrics and identify areas for improvement.
Develop and implement service delivery processes and procedures.
Collaborate with cross-functional teams to ensure seamless service delivery.
Manage service level agreements (SLAs) and ensure adherence to contractual obligations.
Conduct regular service reviews with clients to gather feedback and identify opportunities.
Drive continuous improvement initiatives to enhance service quality and efficiency.

Requirements/Qualifications:

Significant experience in service delivery management.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to manage client relationships and resolve escalations.
Experience with ITIL framework and service management best practices.
Analytical skills and ability to interpret service performance data.
Ability to work effectively in a fast-paced environment.

About the Company: Tata Communications is a global leader in connectivity and digital solutions. The company empowers businesses to transform and thrive in the digital age by providing advanced communication and collaboration services.