IT Field Support Engineer

This role involves providing on-site technical support and troubleshooting for hardware, software, and network issues. The IT Field Support Engineer will be responsible for ensuring the smooth operation of IT systems and providing excellent customer service to end-users.

Key Responsibilities:

Diagnose and resolve hardware and software problems.
Install, configure, and maintain computer systems, printers, and other peripherals.
Provide on-site technical support to end-users.
Troubleshoot network connectivity issues.
Document support activities and resolutions.
Escalate complex issues to higher-level support teams.
Maintain inventory of IT equipment.

Requirements/Qualifications:

3 to 7 years of experience in IT support.
Strong troubleshooting skills.
Excellent communication and customer service skills.
Knowledge of Windows operating systems.
Familiarity with networking concepts.
Ability to work independently and as part of a team.
Experience with hardware and software troubleshooting.

About the Company: Progressive Techserve is a technology solutions provider focused on delivering innovative IT services to businesses. They specialize in helping organizations optimize their technology infrastructure and achieve their business goals.