Associate Customer Service Voice Role

This role focuses on providing exceptional customer service through voice communication. The associate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. This position requires strong communication skills, problem-solving abilities, and a dedication to providing excellent support.

Key Responsibilities:

Responding to customer inquiries via phone.
Troubleshooting and resolving customer issues.
Providing accurate information and guidance to customers.
Documenting customer interactions and resolutions.
Escalating complex issues to appropriate teams.

Requirements/Qualifications:

0 to 2 years of experience in customer service.
Excellent verbal communication skills.
Strong problem-solving abilities.
Ability to work in a fast-paced environment.
Proficiency in using computer systems and software.

About the Company: Genpact is a global leader in providing business process management and technology services. They help organizations transform and optimize their operations to achieve greater efficiency and effectiveness.