Call Center BPO Process Associate

This role involves providing support within a call center environment, focusing on process execution and customer interaction. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring efficient workflow within the BPO operations.

Key Responsibilities:

Handling inbound and outbound calls
Providing customer service and support
Resolving customer inquiries and complaints
Processing data and maintaining records
Following established processes and procedures
Escalating complex issues to appropriate channels

Requirements/Qualifications:

HSC pass
0 to 3 years of experience in a similar role
Excellent communication skills
Strong customer service orientation
Ability to work in a fast-paced environment
Basic computer literacy

About the Company: Credicus Business Services is a provider of business process outsourcing solutions. They assist organizations in streamlining operations and enhancing customer experiences across various industries.