Telugu Caller Customer Support

This role involves providing exceptional customer service and support to clients, primarily communicating in Telugu. The position requires a proactive and empathetic individual who can effectively address customer inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

Responding to customer inquiries via phone and other channels.
Providing accurate information and resolving customer issues promptly.
Maintaining detailed records of customer interactions.
Escalating complex issues to appropriate teams.
Adhering to company policies and procedures.

Requirements/Qualifications:

Fluency in Telugu and English (written and verbal).
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and as part of a team.
Experience in customer service or a related field is a plus.

About the Company: SMFG India Credit Company is a financial services provider dedicated to offering credit solutions. The company focuses on delivering reliable and accessible financial products to meet the diverse needs of its customers.