Application Support Engineer

This role focuses on providing technical support and ensuring the smooth operation of applications. The Application Support Engineer will be responsible for troubleshooting issues, resolving incidents, and collaborating with development teams to improve application performance and stability.

Key Responsibilities

Provide timely and effective technical support to end-users.
Troubleshoot and resolve application issues, escalating as needed.
Monitor application performance and identify areas for improvement.
Collaborate with development teams to implement solutions and enhancements.
Document support processes and procedures.
Participate in on-call rotations to provide after-hours support.

Requirements/Qualifications

Experience in application support or a related role.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with ITIL principles and practices.
Experience with various operating systems and databases.

About the Company

Vikruthi Technologies is a technology company specializing in delivering innovative solutions to businesses. They focus on helping clients optimize their operations and achieve their strategic goals through technology expertise.