Opportunity for Complaints and Live Chat

This role focuses on providing excellent customer service and resolving client issues through complaints handling and live chat support. The position requires strong communication skills and the ability to efficiently address customer concerns while adhering to company policies and procedures.

Key Responsibilities:

Handling customer complaints and inquiries via live chat and other channels.
Providing timely and accurate information to customers.
Resolving customer issues and escalating complex problems as needed.
Maintaining a high level of customer satisfaction.
Documenting all interactions and resolutions accurately.

Requirements/Qualifications:

2 to 7 years of experience in customer service or a related field.
Excellent communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Strong problem-solving skills.
Proficiency in using computer systems and software applications.

About the Company: SBI Securities (SBICAP Securities) is a leading financial services provider dedicated to offering a wide range of investment and trading solutions. The company strives to empower individuals and institutions to achieve their financial goals through innovative products and services.