Team Lead - International Voice Process

This role involves leading a team of professionals in an international voice process environment. The Team Lead will be responsible for ensuring the team meets performance targets, maintains high service quality, and adheres to established processes. This position requires strong leadership skills, excellent communication abilities, and a commitment to providing exceptional customer service.

Key Responsibilities:

Leading and motivating a team of voice process professionals.
Monitoring team performance and providing coaching and feedback.
Ensuring adherence to quality standards and operational procedures.
Resolving escalated customer issues and complaints.
Identifying opportunities for process improvement and efficiency gains.
Collaborating with other departments to ensure seamless operations.

Requirements/Qualifications:

3 to 8 years of experience in a voice process environment.
Proven leadership and team management skills.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work effectively under pressure and meet deadlines.
Experience with relevant software and systems.

About the Company: Tech Mahindra is a global technology company providing innovative solutions and services to businesses worldwide. They focus on enabling digital transformation and driving growth for their clients across various industries.