Zonal Collection Manager

This role involves managing and overseeing collection efforts within a designated zone, ensuring efficient recovery of outstanding dues while maintaining strong customer relationships. The Zonal Collection Manager will be responsible for leading a team, implementing collection strategies, and achieving targets within the assigned territory.

Key Responsibilities:

Lead and manage a team of collection officers, providing guidance and training.
Develop and implement effective collection strategies and procedures.
Monitor and analyze collection performance, identifying areas for improvement.
Ensure compliance with regulatory requirements and company policies.
Manage escalated cases and resolve complex collection issues.
Build and maintain strong relationships with customers.
Report on collection activities and progress to senior management.

Requirements/Qualifications:

Extensive experience in collections management, preferably within the financial services sector.
Proven leadership skills with the ability to motivate and manage a team.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Knowledge of relevant laws and regulations related to debt collection.
Ability to work independently and as part of a team.

About the Company: MAS Financial Services is a financial institution focused on providing a range of financial solutions. They are dedicated to supporting businesses and individuals with their financial needs through innovative and reliable services.