Customer Support Executive

This role offers an exciting opportunity to join a leading healthcare provider and contribute to delivering exceptional patient experiences. The Customer Support Executive will be responsible for providing timely and accurate information to patients, addressing their inquiries, and ensuring smooth communication throughout their healthcare journey.

Key Responsibilities:

Responding to patient inquiries via phone, email, and other channels.
Providing information about services, appointments, and procedures.
Assisting patients with scheduling and managing appointments.
Resolving patient concerns and escalating issues as needed.
Maintaining accurate patient records and documentation.
Collaborating with other departments to ensure seamless patient care.

Requirements/Qualifications:

Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to handle multiple tasks and prioritize effectively.
Proficiency in computer applications and data entry.
Experience in a customer service role is a plus.
Freshers are welcome.

About the Company: Dr. Agarwal's Eye Hospital is a renowned healthcare organization dedicated to providing comprehensive eye care services. They are committed to advancing vision care through innovation and compassionate patient support.