Collection Associate - Recovery Bucket

This role focuses on managing and recovering outstanding debts while ensuring customer satisfaction. The Collection Associate will be responsible for contacting debtors, negotiating payment plans, and resolving account discrepancies to minimize financial losses and maintain a positive customer experience.

Key Responsibilities:

Contacting debtors via phone and other communication channels to discuss outstanding balances.
Negotiating payment arrangements and settlements to facilitate debt recovery.
Maintaining accurate records of all communication and payment activity.
Investigating and resolving account discrepancies and disputes.
Adhering to all relevant legal and regulatory requirements related to debt collection.
Collaborating with internal teams to ensure efficient debt recovery processes.

Requirements/Qualifications:

Experience in collections or a related field is preferred.
Strong communication and negotiation skills.
Ability to work independently and as part of a team.
Excellent problem-solving and analytical skills.
Proficiency in computer applications and data entry.
Ability to handle sensitive information with discretion and professionalism.

About the Company: HDB Financial Services is a leading provider of financial solutions. The company is dedicated to offering a range of products and services to meet the diverse needs of its customers.