BPO Operations Manager - Outbound Sales, Telesales, Insurance Sales

This role involves managing and optimizing a BPO operations team focused on outbound sales, telesales, and insurance sales. The Operations Manager will be responsible for ensuring efficient processes, achieving performance targets, and maintaining high service quality while leading a team of sales professionals.

Key Responsibilities:

Oversee daily operations of the outbound sales and telesales team.
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
Develop and implement strategies to enhance sales productivity and efficiency.
Ensure adherence to quality standards and compliance regulations.
Manage team performance, providing coaching, training, and feedback.
Resolve escalated customer issues and ensure customer satisfaction.
Collaborate with other departments to streamline processes and improve overall performance.
Implement and maintain operational procedures and documentation.

Requirements/Qualifications:

Significant experience in BPO operations, preferably in outbound sales or telesales.
Proven track record of managing and motivating sales teams.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively under pressure and meet deadlines.
Experience with sales performance management tools and techniques.
Knowledge of insurance sales processes is a plus.

About the Company: Selectica International Solutions provides business process outsourcing services to a range of clients. The company focuses on delivering high-quality solutions and supporting business growth through operational excellence.