Supervisor Reservations

This role involves overseeing the reservations process and ensuring exceptional guest service. The Supervisor will lead a team to manage bookings, handle guest inquiries, and maintain accurate records, contributing to a seamless and positive experience for all guests.

Key Responsibilities:

Supervise and train reservations staff.
Manage and process reservations efficiently.
Handle guest inquiries and resolve issues promptly.
Ensure accuracy of booking information and pricing.
Maintain records and generate reports.
Collaborate with other departments to ensure guest satisfaction.

Requirements/Qualifications:

Proven experience in a reservations or customer service role.
Strong leadership and communication skills.
Excellent organizational and problem-solving abilities.
Proficiency in reservation systems and Microsoft Office Suite.
Ability to work effectively under pressure.
A customer-focused approach and a commitment to providing exceptional service.

About the Company: Marriott is a global leader in the hospitality industry, known for providing exceptional experiences and creating memorable moments for travelers worldwide. The company operates a diverse portfolio of hotels and resorts, catering to a wide range of preferences and occasions.