Support Engineer L3

This role focuses on providing advanced technical support and troubleshooting for complex systems and applications. The Support Engineer L3 will be responsible for resolving escalated issues, collaborating with cross-functional teams, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Diagnose and resolve complex technical issues related to hardware, software, and networking.
Escalate unresolved issues to higher-level support teams or vendors.
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
Provide training and mentorship to junior support engineers.
Participate in on-call rotations to provide 24/7 support.
Collaborate with engineering and product teams to identify and resolve recurring issues.
Proactively identify and implement improvements to support processes and tools.

Requirements/Qualifications:

Extensive experience in technical support or a related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with ticketing systems and remote support tools.
Solid understanding of IT infrastructure and networking concepts.
Experience with operating systems, databases, and virtualization technologies.

About the Company: Hewlett Packard Enterprise is a global technology company focused on enabling digital transformation for businesses. They provide a wide range of products and services to help organizations innovate and succeed in a rapidly changing world.