Training Team Lead / Associate Manager

This role involves leading and developing a team of training professionals, ensuring the delivery of high-quality training programs that align with business objectives. The ideal candidate will possess strong leadership skills, a passion for training and development, and the ability to effectively manage and motivate a team.

Key Responsibilities:

Lead and mentor a team of training specialists.
Design, develop, and implement engaging training programs.
Ensure training materials are up-to-date and aligned with business needs.
Monitor training effectiveness and identify areas for improvement.
Collaborate with stakeholders to understand training requirements.
Manage training budgets and resources effectively.
Track and report on training metrics.

Requirements/Qualifications:

7 to 12 years of experience in training and development.
Proven leadership and team management skills.
Strong instructional design and facilitation skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with learning management systems (LMS).
Strong analytical and problem-solving skills.

About the Company:

Sutherland is a global provider of business process outsourcing services. They help businesses improve their performance by delivering innovative solutions across a range of industries, focusing on customer experience and operational excellence.