Manager After Sales Service

This role focuses on ensuring exceptional customer satisfaction and resolving post-sales issues effectively. The Manager After Sales Service will lead a team dedicated to providing timely and efficient support, building strong customer relationships, and continuously improving service processes.

Key Responsibilities:

Manage and mentor a team of after-sales service professionals.
Oversee the resolution of customer complaints and technical issues.
Develop and implement strategies to enhance customer satisfaction.
Analyze service data to identify trends and areas for improvement.
Collaborate with other departments to ensure seamless service delivery.
Establish and maintain service level agreements (SLAs).
Ensure adherence to quality standards and company policies.

Requirements/Qualifications:

Extensive experience in after-sales service management.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven ability to resolve complex customer issues.
Analytical skills to identify and address service trends.
Experience with customer relationship management (CRM) systems.
Ability to work effectively under pressure and meet deadlines.

About the Company: Sarthee Consultancy operates within the professional services sector, assisting organizations with talent acquisition and management solutions. They specialize in connecting businesses with skilled professionals across various industries.