Client Service Specialist

This role focuses on providing exceptional support and service to clients, ensuring their needs are met and fostering strong, lasting relationships. The Client Service Specialist will be a key point of contact, resolving inquiries, addressing concerns, and proactively identifying opportunities to enhance the client experience.

Key Responsibilities:

Provide timely and accurate responses to client inquiries via phone, email, and other channels.
Resolve client issues and complaints efficiently and effectively.
Maintain detailed records of client interactions and resolutions.
Proactively identify and escalate complex issues to appropriate teams.
Contribute to the development and improvement of client service processes.
Ensure adherence to company policies and procedures.

Requirements/Qualifications:

5 to 10 years of experience in a client service or customer support role.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Experience with CRM software is a plus.

About the Company: Family Health Plan FHPL is dedicated to providing comprehensive healthcare solutions. The company strives to improve the health and well-being of individuals and communities.