Walk-in Drive - Banking Collection Voice Process

This role offers an exciting opportunity to join a dynamic team focused on providing essential support services within the banking sector. The position involves engaging with customers to manage collections and ensure smooth financial operations, contributing to a positive customer experience while upholding regulatory standards.

Key Responsibilities:

Handling inbound and outbound calls to manage customer accounts.
Effectively communicating with customers regarding outstanding payments.
Resolving customer inquiries and addressing concerns related to collections.
Maintaining accurate records of customer interactions and payment arrangements.
Adhering to established collection procedures and regulatory guidelines.

Requirements/Qualifications:

HSC qualification or equivalent.
Strong communication and interpersonal skills.
Ability to handle sensitive situations with empathy and professionalism.
Basic computer literacy and data entry skills.
Experience in a voice process environment is a plus.

About the Company: Credicus Business Services is a leading provider of specialized business support solutions. The company focuses on delivering high-quality services to various industries, helping clients optimize their operations and achieve their business goals.