Customer Service Executive - Secured Business Loans Micro

This role focuses on providing exceptional customer service and support related to secured business loans for micro businesses. The Customer Service Executive will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience throughout the loan lifecycle.

Key Responsibilities:

Responding to customer inquiries via phone, email, and other channels.
Resolving customer complaints and issues in a timely and efficient manner.
Providing information about loan products and services.
Processing loan applications and documentation.
Ensuring compliance with company policies and regulatory requirements.
Maintaining accurate customer records.
Collaborating with other departments to resolve complex issues.

Requirements/Qualifications:

Minimum 2 years of experience in customer service, preferably in the financial services industry.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Proficiency in computer applications and data entry.
Experience with loan processing or related financial operations is a plus.

About the Company: Tata Capital Ltd. is a leading financial services provider dedicated to empowering individuals and businesses. The company offers a range of financial solutions designed to meet diverse needs across various sectors.