IT Support Engineer

This role involves providing technical support and troubleshooting assistance to users, ensuring the smooth operation of IT systems and infrastructure. The IT Support Engineer will be responsible for resolving technical issues, maintaining system security, and contributing to the overall efficiency of the IT department.

Key Responsibilities:

Provide first and second-level technical support to end-users.
Troubleshoot hardware, software, and network issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Manage user accounts and access permissions.
Monitor system performance and identify potential problems.
Document support requests and resolutions.
Escalate complex issues to senior support staff.
Participate in IT projects as needed.

Requirements/Qualifications:

2 to 6 years of experience in IT support.
Strong troubleshooting skills.
Experience with Windows and Linux operating systems.
Knowledge of networking concepts (TCP/IP, DNS, DHCP).
Familiarity with Active Directory.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.

About the Company: Hitachi Vantara helps organizations transform their businesses by leveraging data and technology. The company focuses on delivering innovative solutions across various industries, enabling clients to achieve their digital ambitions.