Collection Executive

This role focuses on managing and recovering outstanding payments while maintaining positive customer relationships. The Collection Executive will be responsible for proactively contacting customers with overdue accounts, negotiating payment plans, and ensuring timely resolution of outstanding balances.

Key Responsibilities:

Contacting customers with overdue accounts via phone and email.
Negotiating payment arrangements and settlements.
Maintaining accurate records of all collection activities.
Following up on payment promises and resolving discrepancies.
Escalating unresolved accounts to senior management as needed.
Ensuring compliance with company policies and legal regulations.

Requirements/Qualifications:

1 to 2 years of experience in collections or a related field.
Excellent communication and negotiation skills.
Strong attention to detail and organizational abilities.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite.
Experience with collection software is a plus.

About the Company: Phocket Infotech Pvt Ltd is a technology company specializing in innovative solutions for businesses. They are dedicated to providing cutting-edge services and support to their clients.