Technical Support Coordinator

This role involves providing comprehensive technical support and coordination to ensure smooth operations and customer satisfaction. The Technical Support Coordinator will be responsible for addressing technical issues, escalating complex problems, and collaborating with various teams to resolve them efficiently.

Key Responsibilities:

Providing first-level technical support to users.
Troubleshooting hardware and software issues.
Escalating complex issues to appropriate teams.
Coordinating with vendors for technical assistance.
Maintaining documentation of technical issues and resolutions.
Monitoring system performance and identifying potential problems.
Assisting with the implementation of new technologies.

Requirements/Qualifications:

1 to 4 years of experience in a technical support role.
Strong troubleshooting skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with common operating systems and software applications.
Customer service oriented.

About the Company: Allegis Global Solutions is a global provider of talent solutions, connecting organizations with skilled professionals. They focus on helping businesses achieve their goals through innovative staffing and workforce management strategies.