Guest Relation Executive

This role focuses on providing exceptional customer service and support to patients and their families within a healthcare setting. The Guest Relation Executive serves as a primary point of contact, ensuring a positive and comfortable experience for all visitors and patients.

Key Responsibilities:

Greeting and assisting patients and visitors.
Providing information and guidance regarding hospital services and procedures.
Addressing patient and visitor inquiries and concerns promptly and effectively.
Maintaining a welcoming and organized reception area.
Coordinating with various departments to ensure smooth patient flow.
Handling patient feedback and escalating issues as needed.
Ensuring adherence to hospital policies and procedures.

Requirements/Qualifications:

Excellent communication and interpersonal skills.
Strong customer service orientation.
Ability to remain calm and professional in stressful situations.
Proficiency in basic computer applications.
Previous experience in a customer service or hospitality role is preferred.
Empathy and a genuine desire to help others.

About the Company: CK Birla Healthcare is dedicated to providing high-quality healthcare services. The organization focuses on delivering compassionate and comprehensive care to individuals and families within the community.