IT Support Analyst

This role provides essential technical support and assistance to users, ensuring smooth operation of IT systems and applications. The IT Support Analyst will be responsible for troubleshooting issues, resolving incidents, and contributing to a positive user experience.

Key Responsibilities:

Provide first-level support to end-users, addressing technical issues and resolving incidents.
Diagnose and troubleshoot hardware, software, and network problems.
Escalate complex issues to higher-level support teams as needed.
Document support requests, resolutions, and recurring problems.
Assist in the maintenance and configuration of IT systems.
Contribute to the development of support documentation and knowledge base articles.

Requirements/Qualifications:

1 to 3 years of experience in IT support or a related role.
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Familiarity with common operating systems (Windows, macOS).
Basic understanding of networking concepts.
Ability to work independently and as part of a team.

About the Company:

RSM is a professional services firm dedicated to providing a wide range of services to businesses. They focus on helping organizations achieve their goals through expertise and innovation in their respective fields.